Organizations are under constant attack leaving IT to investigate hundreds of incidents a day. If a breach or malware attack occurs, there are several steps taken before remediation can begin, causing potentially hundreds of thousands of endpoints to endure vulnerability before IT ops can respond the incident. It is important that security can investigate issues in organizational context as quickly as possible. It’s also crucial that operations have the right tools to respond to the incident cross-platform at scale within the organization. In addition, the resolution of the incident should become part of the organizational knowledge base so if the incident reoccurs, the resolution can be automated.
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IT organizations are grappling with the sudden increase in IT issues as a result of the rapid implementation of full-time remote working practices. From password reset requests to connectivity issues, employees have never been more reliant on IT as they adapt to the “new normal”.
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