In this virtual round table, we partnered with ServiceNow to discuss innovative Service Desk automation strategies to drive meaningful reduction in FTR and ticket escalations, and to increase self-service remediation.
Andrew Hewitt of Forrester joined us to discuss Forrester’s new research into digital employee experience (DEX) and their new maturity model with benchmarks for Service Desk Automation maturity.
Watch the webinar to see how companies best use automation for their Service Desks and learn new strategies you can adopt for your organization.
Senior Analyst, Forrester
Head of Content, 1E
Director EMEA Built on Now Technology Partners, ServiceNow