On-Demand Webinar

The future of DEX depends on service desk innovation

On October 26th we partnered with ServiceNow for a virtual round table to discuss innovative Service Desk automation strategies to drive meaningful reduction in FTR and ticket escalations and increase in self-service remediation.

Navpreet Kundal from 1E joined Andrew Hewitt of Forrester to discuss their new research into Digital Employee Experience (DEX) and their new maturity model with benchmarks for Service Desk Automation maturity.

Watch the webinar to see how best companies that use automation for their Service Desks and learn new strategies you can adopt for your organization.

Speakers

Andrew Hewitt
Andrew Hewitt
Senior Analyst, Forrester
Navpreet Kundal
Navpreet Kundal
Head of Content, 1E
Simon Howard
Simon Howard
Director EMEA Built on Now Technology Partners, ServiceNow