With the service desk of today facing unprecedented new demands following the shift to hybrid and remote working, agents are feeling burnt out, end users face a friction-full digital experience, and IT costs continue to rise. It’s clear that service desk leaders need to effect positive digital experience improvements. But how? The answer is automation.
With ITSM automation you can decrease the mean time to remediation by enabling proactive remediation. That means engaging with L0 self-service and self-heal initiatives, reducing the cost per ticket with no escalation, and pre-emptively solving issues before they even arise.
Check out this session to learn more about saving Service Desk costs by:
Partner Chief Technologist, 1E
Director of Product Marketing, 1E