Today’s IT teams are besieged with urgent demands and relentless interruptions: security updates, configuration changes, and software audits.
In other words, they can be a bit slow.
A paradigm-shifting new operations tool, 1E’s Tachyon, has emerged, but we also wanted to understand the full scale of the problem. Exactly what kind of unplanned incidents were eating up our IT teams’ days, and how much time was being lost to them?
1E’s 2017 IT Incident & Response Report is based on responses from over 1,000 tech professionals, and offers a unique insight into exactly how much time, on average, IT currently spends chasing its own tail, and how long it takes to identify and remedy business-critical problems.
IT organizations are grappling with the sudden increase in IT issues as a result of the rapid implementation of full-time remote working practices. From password reset requests to connectivity issues, employees have never been more reliant on IT as they adapt to the “new normal”.
Only a few months ago, a fully remote workforce was a futuristic concept for most organizations. But COVID-19 just made that a reality, causing the most seismic shift in business operations in a generation. With this new way of working, endpoints are more critical than ever. They’re the primary tool…
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