Report

The 2017 IT Incident & Response Report

Today’s IT teams are besieged with urgent demands and relentless interruptions: security updates, configuration changes, and software audits.

Perhaps this should come as no surprise.


While the likes of Microsoft SCCM and BigFix are superb tools for the execution of those hundreds of thousands of tasks required daily for the secure and smooth maintenance of large computer estates, these tools require scheduled synchronization from endpoint to database, and therefore will not have real-time information.

In other words, they can be a bit slow.

A paradigm-shifting new operations tool, 1E’s Tachyon, has emerged, but we also wanted to understand the full scale of the problem. Exactly what kind of unplanned incidents were eating up our IT teams’ days, and how much time was being lost to them?

1E’s 2017 IT Incident & Response Report is based on responses from over 1,000 tech professionals, and offers a unique insight into exactly how much time, on average, IT currently spends chasing its own tail, and how long it takes to identify and remedy business-critical problems.

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About 1E

1E is redefining endpoint management. We believe that you win or lose at the endpoint: there is no room for compromise. Our solutions help keep every endpoint secure and current with the latest software and applications. That’s every device in every location, fully automated, and in real-time. We also deliver instant endpoint detection and remediation at massive scale, minimizing risk for your business and impact on your network. Over 1,700 customers around the world, including Dell, ING, Nestlé, BNP Paribas and Ford Motor Company, rely on 1E to gain unprecedented insight and control over their IT estates.