ServiceNow ITSM

81% of IT incidents re-occur on additional devices within 1 month.

Supercharge your ServiceNow environment and prevent reoccurring incidents before user productivity is impacted.

Adding endpoint automation to your ITSM tooling leads to an 

87%

reduction in the cost and time associated with ITSM incident handling.

The ServiceNow State of Work Report states that by 2020 

86%

of companies will need improved automation to handle increased workload and user demand

According to a survey of over 18,000 professionals: 

53%

of employees work remotely or telecommute for at least half of the week.

Remote users are the new norm in the digital age. Your endpoint solutions must support them.

There are 4 main challenges facing ITSM professionals:

  1. End users today increasingly expect a seamless IT experience.
  2. IT teams are forced to use multiple interfaces and tools to diagnose and remediate issues, increasing pressure on Level 1 helpdesk operations and exacerbating the IT skills gap.
  3. The digital transformation shift towards remote working brings challenges for end-users and IT alike.
  4. Time, resource and costs are wasted on preventable repeat IT incidents.

To address these challenges organizations need actionable visibility, real-time response capabilities and integrated automation, regardless of employee location or endpoint connectivity.

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Talk to 1E today about supercharging your ServiceNow experience

Endpoint automation significantly improves end user experience and reduces downtime and lost productivity.