Principal Analyst and Content Director, ITSM.tools
Stephen is Principal Analyst and Content Director at the ITSM-focused industry analyst firm ITSM.tools. An associate analyst at GigaOM Research. Plus, an independent IT and ITSM content creator, and a frequent blogger, writer, and presenter on the challenges and opportunities for service management professionals. Stephen previously held IT research positions at IT industry analyst firms Ovum and Forrester.