Challenges
- Troubleshooting web-based applications is time consuming for the service desk and intrusive to employees.
Resolving with 1E
- Remotely enable and save required Chrome network logs on any impacted device
- Retrieve and save the file in seconds so service desk or vendor can investigate
- Automate process to automatically save and transfer logs when an event occurs
Benefits
- Lower MTTR for manual effort tasks
- Solve multi-device issues without disrupting employees
- Proactively remediate issues before employees create tickets
