Challenges
- IT teams don’t know the true sentiment of users as they interact with systems, applications, and IT generally
- They can’t improve DEX if they can’t measure DEX
Resolving with 1E
- Target surveys to specific groups, users, or personas
- Schedule deployment and manual access to avoid “feedback fatigue”
- Get simple, easy-to-use, direct feedback from users when they are in the moment
Benefits
- Access accurate DEX data as a 0-100 metric
- Get feedback from users who would otherwise “suffer in silence” or ignore issues
- Prioritize decisions that will improve user sentiment and IT perception