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DEX Drive: episode three with ServiceNow

In the third episode of DEX Drive, 1E CEO, Mark Banfield is on home turf in the UK! Damien Davis, Senior Product Leader at ServiceNow, joins him for a ride through the Cotswolds. Watch on to hear more about the impact of poor DEX, the importance of real time visibility, how AI will impact the service desk, and more…

Keen to skip straight to a particular topic? We’ve got you covered!

  • 00:00 – Introductions
  • 00:50 – DEX is a C-level concern, a currency of trust, and a differentiator in business
  • 2:00 – Creating a consumer-grade experience in the workplace
  • 3:45 – Value-led, solving business outcomes approach
  • 5:40 – Preventing the problem from ever happening and proactive remediation
  • 7:15 – DEX and observability working together
  • 8:35 – AI won’t take your job, but people who use AI will
  • 10:15 – Product lifecycle management
  • 11:15 – Be stronger, better, and safer


Need to catch up? You can watch episode one and episode two today!


The FORRESTER WAVE™: End-User Experience Management, Q3 2022

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