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Enhancing Digital Employee Experience: The Crucial Role of IT Endpoint Visibility

People working on their Laptop

As companies increasingly rely on various devices, applications, and networks to conduct business, the need for comprehensive IT endpoint visibility emerges as a linchpin in shaping great DEX.

Understanding endpoint visibility 

IT endpoint visibility refers to the ability of an organization’s IT infrastructure to gain insight into all connected devices, regardless of their location or network. It encompasses monitoring and managing endpoints, including laptops, desktops, smartphones, tablets, IoT devices, and more. This visibility allows IT teams to track device health, security compliance, usage patterns, and performance metrics. 

Endpoint visibility and DEX 

So, what is the connection between visibility into endpoints and the digital experience of employees?

“Technology can help organizations gain visibility and control of their data, which can strengthen connections between C-level leaders and the rest of the business, breaking down siloes between teams… visibility can also clarify key performance indicators and help connect employees to the company’s strategic vision.” – Sarfraz Ali, VP for EMEA at Smartsheet

Enhanced security: Endpoint visibility serves as a crucial component in maintaining robust cybersecurity. By tracking endpoints, IT teams can detect vulnerabilities, potential threats, and anomalous activities. This proactive approach helps prevent security breaches that could compromise sensitive data, thereby fostering a secure digital environment for employees. 

Optimized performance: Understanding the usage patterns and performance metrics of endpoints enables IT teams to identify bottlenecks, optimize workflows, and streamline processes. By ensuring that devices are functioning optimally, organizations can bolster employee productivity and efficiency. 

Proactive issue resolution: With comprehensive endpoint visibility, IT teams gain insights into potential issues before they escalate. Predictive analytics and real-time monitoring allow for proactive troubleshooting, reducing downtime and minimizing disruptions for employees. 

Personalized support: Understanding individual usage patterns and preferences through endpoint visibility enables IT teams to offer tailored support to employees. This personalized approach not only resolves issues swiftly but also demonstrates a commitment to providing a superior DEX. 

Leveraging endpoint visibility 

Unified endpoint management (UEM): Implementing UEM solutions enables centralized management of diverse endpoints, providing a holistic view of the entire device landscape. It streamlines device provisioning, updates, and security protocols.

Continuous monitoring and automation: real-time monitoring coupled with automated responses to identified issues guarantees a proactive stance toward maintaining endpoint health. Automated patching, updates, and security measures contribute significantly to a smoother DEX. With improved endpoint visibility, IT teams can fix experience issues faster, reducing end-user disruption.

AI and automation: leveraging AI and machine learning for endpoint analytics empowers organizations to derive meaningful insights from vast amounts of data. Predictive analytics can foresee potential issues and recommend preemptive measures and automated configuration and compliance ensures consistency, enhancing DEX. The ideal digital employee experience is one where issues are resolved before users even realize they exist.

All in all, visibility into endpoints equips IT to better understand the infrastructure and standardize the environment. Improved endpoint visibility also enables quicker resolution times and the proactive remediation of issues before users are even aware. In turn, this improves DEX, employee productivity, and wider perceptions of IT. 


The FORRESTER WAVE™: End-User Experience Management, Q3 2022

The FORRESTER WAVE™: End-User Experience Management, Q3 2022