The return on investment (ROI) of digital employee experience (DEX)

The return on investment (ROI) of digital employee experience (DEX)

This latest study examines the potential return on investment (ROI) enterprises realize by deploying 1E’s software. The research also shows 1E customers experience improved communications and coordination across IT teams.

We commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying the 1E Platform. According to the study, “After the investment in 1E, IT teams have a more complete picture of the condition of their endpoints, notably the security status; service desk engineers can quickly identify endpoint issues and remediate them more efficiently. Proactive automations can be built to fix issues before they impact end-users. As a result, employee productivity and engagement improve, and IT teams are much more efficient.”

Forrester finds that the payback period for a composite organization comprised of interviewees with experience using 1E is less and six months and that the three-year, risk-adjusted present value quantified benefits for the 1E include:

  • Service desk headcount reallocation benefits – over $3.5M
  • Improved employee productivity – $2.5M in value
  • Legacy tool decommissioning savings – worth $183K
  • IT project and security efficiencies – valued at a combined $591K
  • Improved employee retention – valued at $614,440

Unquantifiable benefits include improved communications across IT teams, – enabling better coordination and collaboration while avoiding confrontation – and improved IT recognition.

“The pandemic made digital employee experience (DEX) a boardroom issue, however tough economic outlook will separate the wheat from the chaff when it comes to the ROI of DEX” said Amy Collins, SVP Product Marketing here at 1E. “In our opinion, this Forrester Consulting study clearly shows the hard ROI of the 1E DEX platform, which we believe sets it apart from the competition.”

Download the study to learn more about how 1E is making big impacts on our clients’ bottom lines.


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