Better experience.
More secure.
Business aligned.
Query, diagnose, and update endpoint configuration in real-time.
Measure, understand, and troubleshoot the employee digital experience in real-time.
Supercharge ServiceNow by automating fixes directly on user devices.
The 1E platform helps IT teams improve end user experience, tighten security, reduce costs, and evolve IT Operations from cost center to strategic enabler.
Get a complete view of the end user experience by tracking stability, responsiveness, performance, and sentiment.
Understand how users feel about digital environments by collecting, measuring, and surfacing actionable feedback.
Improve device stability and performance with insights on software usage so you can remove whatever isn’t being used.
Troubleshoot faster, respond quickly to security incidents and threats, and resolve issues in minutes instead of hours.
Modern, automated, real-time configuration & compliance for the entire IT estate.
Increase patching compliance by visualizing real-time patch status and surfacing details on patch failures.
Decrease resolution times without leaving ServiceNow.
Automate common requests, eliminate the need for tickets, and free service desk agents to focus on high-value tasks.
Prevent employees from being impacted by distributions by using spare bandwidth for all IT content distribution.
Unum needed a more efficient way to deploy software patches and upgrades to 10,000 desktops. They were also seeking a way to pare back an increasingly complex and expensive server infrastructure.
1E enabled Unum to shrink its server infrastructure in its field offices. “We’ve been able to eliminate all those servers with Content Distribution” says Giroux. “We no longer have to worry about time of day when we distribute things. With 1E we’re able to avoid any conflicts with network bandwidth, and can basically give all the bandwidth to the users for them to be more productive.”
By deploying Self Service, Unum prevented thousands of helpdesk calls saving an estimated $560,000 a year. “Over the last few years we’ve been averaging about 20,000 end-user installations through Self Service,” says Eric Giroux, Solutions Engineer, Unum. “When you look at the average cost of a help-desk call, there’s a lot of costs savings there for us.”
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