Unum needed a more efficient way to deploy software patches and upgrades to 10,000 desktops. They were also seeking a way to pare back an increasingly complex and expensive server infrastructure.
1E enabled Unum to shrink its server infrastructure in its field offices. “We’ve been able to eliminate all those servers with Content Distribution” says Giroux. “We no longer have to worry about time of day when we distribute things. With 1E we’re able to avoid any conflicts with network bandwidth, and can basically give all the bandwidth to the users for them to be more productive.”
By deploying Self Service, Unum prevented thousands of helpdesk calls saving an estimated $560,000 a year. “Over the last few years we’ve been averaging about 20,000 end-user installations through Self Service,” says Eric Giroux, Solutions Engineer, Unum. “When you look at the average cost of a help-desk call, there’s a lot of costs savings there for us.”