Case Study
How to Drive Smarter IT Decisions and User Satisfaction with 1E Intelligence
Discover how 1E Intelligence helps this organization elevate user satisfaction and productivity, drive data-informed decisions, and adopt a forward-thinking IT strategy.
A US-based organization specializing in home, auto, and life insurance became a 1E customer in 2017. Since then, the IT team’s goals have evolved to include improving the digital employee experience (DEX), increasing operational efficiency, and achieving faster time to resolution.
The Challenges
- Recurring software crashes with limited visibility: Employees silently suffered crashes, leading to frustration and decreased productivity.
- Power management concerns: Resulting in device instabilities, causing crashes or other risks.
The Solution
- Intelligent Insights: Provides a snapshot of user frustration, number of devices, and personas impacted by various issues.
- Intelligent Insights: Gives access to valuable insights through smart recommendations for diagnosing and resolving issues.
The Results
This US-based insurer streamlined IT operations, achieving measurable outcomes:
- Address and remove friction seamlessly
- Improve user sentiment and productivity
- Data-driven decision making
Dive deeper and discover more!
Download the full case study to learn how 1E Intelligence empowers this organization to provide a seamless digital experience and more.
