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Where does all the time go?

How increasing IT capacity becomes an issue

Jess - Enterprise Sales Rep

Jess

Enterprise Sales Rep

$120k a year

john - 1st Line IT Support

John

1st Line IT Support

$72k a year

IT Line Manager

Andy

IT Line Manager

$95k a year

A Monday morning in the life of IT support

A Monday morning in the life of IT support

How did we do today?

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Solving the same problem with Tachyon

35 against 105 minutes

Faster time to resolution with fewer helpdesk contacts per incident, greater efficiency and improved end-user experience.

Now full integrated with ServiceNow (‘ITSM Connect’).

Solving the same problem with Tachyon
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IT incidents often reoccur. Resolve issues faster with known incident resolution processes.

Visit 1E.com/Tachyon

Read our CIO’s guide to Improving End-User Experience and Increasing IT Capacity

End-User Experience and Increasing IT Capacity are two things on every CIO’s mind today. The challenge of meeting growing demands with the usual budgetary constraints can appear insoluble. As this guide demonstrates, however, if approached properly, these two aims can progress hand-in-hand.

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Read More
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About 1E

Modern users expect a mobile-like experience, with self-service and instant results. 1E enables IT to deliver comprehensive self-service and respond in real-time by augmenting Microsoft and ServiceNow solutions. Over 1000 organizations trust 1E to meet their user, business, and security needs. Your employees are important; they deserve 1E managed endpoints.