Enterprise Sales Rep
$120k a year
1st Line IT Support
$72k a year
IT Line Manager
$95k a year
A Monday morning in the life of IT support
How did we do today?
Solving the same problem with Tachyon
35 against 105 minutes
Faster time to resolution with fewer helpdesk contacts per incident, greater efficiency and improved end-user experience.
Now full integrated with ServiceNow (‘ITSM Connect’).
Read our CIO’s guide to Improving End-User Experience and Increasing IT Capacity
End-User Experience and Increasing IT Capacity are two things on every CIO’s mind today. The challenge of meeting growing demands with the usual budgetary constraints can appear insoluble. As this guide demonstrates, however, if approached properly, these two aims can progress hand-in-hand.