Real-time endpoint management built on a single agent for unsurpassed speed, visibility, and control of all endpoints
The 1E Tachyon single agent and platform is a remote endpoint management solution designed to significantly improve IT’s ability to support the Work From Anywhere Enterprise.
Built around a revolutionary real-time engine*, Tachyon is a powerful tool that helps IT become more efficient, reduce costs and still deliver great employee experiences anywhere.
Core modules
Endpoint & Client Engineering
End-User Experience
Monitor, investigate, and remediate employee experience issues in real time and at scale
Truly understand employee sentiment with customizable qualitative feedback gathering
ITSM Service Delivery
Take action at the first point of contact with endpoint task automation for ServiceNow
Deliver a self-service experience to employees with AI-driven automated resolution for ServiceNow
Build a Tachyon-powered ServiceNow CMDB to create a lean information system of endpoints
CASE STUDY
1E: Enabling Carollo Engineers to maintain productivity when working from anywhere
Carollo Engineers is a water engineering firm that specializes in the planning, design and construction of water and wastewater facilities. When working from anywhere became the norm, Carollo turned to 1E for help.
Why Tachyon?
Real-time endpoint management to support employees anywhere
Tachyon empowers IT to respond to employees’ issues in their time, being real time. It requires only a single network packet exchange, which means it can retrieve information and take action in a matter of seconds, resulting in decreased employee disruption and faster issue resolution. Tachyon’s real-time capabilities also ensure that all endpoints are always performant, compliant, patched, secure, and operational.
Autonomic endpoint management
Automation is critical to reducing IT workloads and increasing productivity. Tachyon is built to learn and grow so senior technicians can pass on complex fixes as automated instructions to the service desk and other teams. Once proven, the same automation is used to for self-help through chatbots and autonomic remediation.
Deep integrations with Microsoft and ServiceNow
All Tachyon instructions are available within the ServiceNow platform so the service desk team can fix issues without leaving the console. This results in a massive increase in productivity by reducing IT workloads. Tachyon instructions can also be used to augment the ServiceNow Virtual Agent, so employees can self-serve issues without contacting the service desk. Tachyon can also augment MEM to ensure that patching, compliance, and remediation consume minimal effort.
See Tachyon in action
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eBook
Why is workplace technology breaking the employee experience?
On-Demand webinar
How Tachyon supports the hybrid Work From Anywhere Enterprise
Report
2021: Assessing IT’s readiness for the year of flexible working
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