Published 31 August 2022
“Through 2027, 80% of the DEX tool deployments that account for only IT-focused use cases will fail to achieve a sustainable ROI.”
According to Gartner, “Tools that measure and continually improve the digital employee experience are increasing in importance as enablers of a modern digital workplace.”
Download the Gartner Market Guide for DEX Tools to learn about:
- Use cases for DEX tools (IT-focused vs non-IT-focused).
- Market analysis and its change projections.
- Complementary technologies, such as digital experience monitoring (DEM) tools
- Representative Vendors of DEX tools.
- Recommendations for digital workplace leaders.
Gartner Market Guide for DEX Tools, Dan Wilson, Tom Cipolla, Tori Paulman, Autumn Stanish, Stuart Downes, 31st August 2022. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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