Gartner® : Innovation Insight for the Digital Employee Experience (DEX)


“By 2025, more than 50% of IT organizations will use digital employee experience to prioritize and measure digital initiative success, which is a significant increase from fewer than 5% in 2021.”

Every business is now digital and every employee dependent on workplace technology to be successful in their role. As a result, digital employee experience (DEX) has become a larger component of the overall employee experience.

According to Gartner, “The spotlight is now on IT leaders to drive DEX improvements to help their company attract and retain talent. Rising to this challenge demands a strategy that focuses on the employee’s overall experience with technology.”

This Gartner report outlines key considerations for IT organizations looking to implement a DEX strategy. It provides:

  • A clear definition of DEX and its benefits to the business
  • An overview of the most common use cases for DEX tools
  • Important factors to consider before implementing a DEX strategy

Gartner, Innovation Insight for the Digital Employee Experience, Dan Wilson, Stuart Downes, Autumn Stanish, Tom Cipolla, Tori Paulman, Rich Doheny, 1 December 2021.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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