Employees + Anywhere =The New Digital Workplace

Employee experiences with universal remote working since COVID

The unprecedented events of 2020, and their impact on businesses and their employees globally, compelled us to commission this research in partnership with Vanson Bourne. We surveyed knowledge workers working for large organizations in the US to gain insight into employees’ expectations, experience and frustrations with remote working.

Explore the highlights here or download the full report for all the insights—including our blueprint for the work from anywhere enterprise.

The New Digital Workplace

The state of the remote employee experience in 2020

The pandemic was a moment of reckoning for most organizations. Prior to a forced, global lockdown, very few employees had any experience of remote working. This pushed organizations into an unprecedented situation: almost the entire workforce has had to learn a completely new way of working—and do it every day.

The state of the remote employee experience in 2020

Naturally, employees have experienced new challenges and frustrations. They are unanimous about the importance of endpoint performance, as they are now using the same device for all work, collaboration, and leisure activities.

(53%) of employees are suffering from slow-running corporate devices

But more than

half

53%) of employees are suffering from slow-running corporate devices

The IT-employee disconnect

The mass shift to remote working has increased the pressure on the service desk and negatively affected the employee experience. With more people working from home, the number of IT issues employees are experiencing has increased, burdening the service desk and causing frustration to employees.

The IT-employee disconnect

Over a

third

of surveyed remote employees are experiencing more IT issues while working at home

Alongside more IT issues, employees are waiting longer to get their issues resolved and are experiencing more disruption.

When employees call the service desk,

72%

wait hours, days, or weeks for the issue to be resolved

When employees call the service desk,

IT struggles to embrace the new normal

While our survey results tell us that the employee experience has been compromised by the mass shift to remote working, and the IT-employee relationship has become increasingly strained, it also tells us that the inability of IT to fully support remote workers isn’t likely their fault.

IT teams are beholden to legacy infrastructures that struggle to support this new way of working at scale. They have been inadequate to support a rise in remote workers, causing delays to time to issue resolution and pronounced employee disruption.

IT struggles to embrace the new normal

Only

30%

of employees think IT is fully equipped to support the remote workforce

Three areas are impacting the employee experience and will have a profound impact on IT’s ability to support the work from anywhere enterprise:

Legacy endpoint management tools
Legacy endpoint management tools
Security concerns
Security concerns
Lack of automation
Lack of automation

To prepare for the work from anywhere world, the IT infrastructure must evolve. Download the full report to get all the data about the remote employee experience during COVID and start your evolution to the work from anywhere enterprise with the first ever IT blueprint for the next-generation digital workplace.

Download thefull report

Fill in the form to:

  • Get all the insights from the industry’s largest survey on the remote employee experience and digital workplace during the coronavirus pandemic
  • Access the blueprint for the WFA enterprise, detailing the steps IT teams must take in order to support the next-generation digital workplace
Work From Anywhere research report

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