Employees + Anywhere =The New Digital Workplace
Employee experiences with universal remote working since COVID
The unprecedented events of 2020, and their impact on businesses and their employees globally, compelled us to commission this research in partnership with Vanson Bourne. We surveyed knowledge workers working for large organizations in the US to gain insight into employees’ expectations, experience and frustrations with remote working.
Explore the highlights here or download the full report for all the insights—including our blueprint for the work from anywhere enterprise.
The state of the remote employee experience in 2020
The pandemic was a moment of reckoning for most organizations. Prior to a forced, global lockdown, very few employees had any experience of remote working. This pushed organizations into an unprecedented situation: almost the entire workforce has had to learn a completely new way of working—and do it every day.
Naturally, employees have experienced new challenges and frustrations. They are unanimous about the importance of endpoint performance, as they are now using the same device for all work, collaboration, and leisure activities.
But more than
(53%) of employees are suffering from slow-running corporate devices
The IT-employee disconnect
The mass shift to remote working has increased the pressure on the service desk and negatively affected the employee experience. With more people working from home, the number of IT issues employees are experiencing has increased, burdening the service desk and causing frustration to employees.
of surveyed remote employees are experiencing more IT issues while working at home
Alongside more IT issues, employees are waiting longer to get their issues resolved and are experiencing more disruption.
When employees call the service desk,
wait hours, days, or weeks for the issue to be resolved
IT struggles to embrace the new normal
While our survey results tell us that the employee experience has been compromised by the mass shift to remote working, and the IT-employee relationship has become increasingly strained, it also tells us that the inability of IT to fully support remote workers isn’t likely their fault.
IT teams are beholden to legacy infrastructures that struggle to support this new way of working at scale. They have been inadequate to support a rise in remote workers, causing delays to time to issue resolution and pronounced employee disruption.
of employees think IT is fully equipped to support the remote workforce
Three areas are impacting the employee experience and will have a profound impact on IT’s ability to support the work from anywhere enterprise:
To prepare for the work from anywhere world, the IT infrastructure must evolve. Download the full report to get all the data about the remote employee experience during COVID and start your evolution to the work from anywhere enterprise with the first ever IT blueprint for the next-generation digital workplace.
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- Get all the insights from the industry’s largest survey on the remote employee experience and digital workplace during the coronavirus pandemic
- Access the blueprint for the WFA enterprise, detailing the steps IT teams must take in order to support the next-generation digital workplace