What is Digital Employee Experience (DEX)?
DEX is an evolution of endpoint management. It’s the endpoint management augmentation that ensures a good digital experience for employees.
Gartner defines DEX as a strategy that focuses on employees, their experience, and their use of technology. This strategy is supported by a set of tools that offer key feature sets to provide insights that drive action – both in the form of a script or technology automation and human action or behavioral change.
Performance and Usage + Organizational Context + Employee Sentiment + Analytics and Machine Learning = Insights, Automation and Action
How to improve Digital Employee Experience?
After initially assessing your DEX maturity, beginning to plan a DEX program is the next step.
This should be managed in tandem with experts in technology, process and organizational change management, otherwise known as the Center of Excellence (CoE). Maintaining a fruitful DEX CoE is comprised around:
- Constant data-based measuring of DEX initiatives
- Integrating and/or expanding the existing toolset
- Exploring new custom approaches
Tachyon: The 1E DEX Solution
The 1E Tachyon Platform provides the actionable intelligence and real-time remediation capability your IT team needs to delight every employee. All in a single platform.
Endpoint and Client Engineering
ITSM Service Delivery
World’s leading organizations use 1E to drive improvements
1E Tachyon contributes to business success and enables the journey to DEX. Hear from some of our customers and learn more about their stories.
- Kenneth KirkwoodWorkspace Technology Manager, Baillie Gifford
- Scott GeyerTechnology Engineering Manager, Nationwide Insurance
- Ivan JaramilloDirector for Client Support, Pernod Ricard
- Kurt De RuweCIO, Signify