Without a VPN, WES needed to ensure that devices used for remote working could be managed in a coherent and centralized way. They also lacked visibility of the end user and the IT team could only work reactively, responding to tickets and outages rather than proactively identifying issues. As well as a lack of visibility into the end state, user sentiment and metrics were not being captured.
With 1E, 500 remote locations can be managed centrally without needing to be on the network. With better visibility of end users, the IT team can work with them more proactively, identifying issues and remediating them much faster than before.
User sentiment is also now captured with 1E’s Employee Sentiment solution, showing problems where users were previously suffering in silence, as well as tracking the positive uplift in how users feel about better efficiency. In fact, users now say it’s the best tech support they’ve ever had. What’s more, compliance is controlled centrally, providing a security view of the entire enterprise whilst also delivering a vastly improved Digital Employee Experience.