Better experience.
More secure.
Business aligned.
Query, diagnose, and update endpoint configuration in real-time.
Measure, understand, and troubleshoot the employee digital experience in real-time.
Supercharge ServiceNow by automating fixes directly on user devices.
The 1E platform helps IT teams improve end user experience, tighten security, reduce costs, and evolve IT Operations from cost center to strategic enabler.
Get a complete view of the end user experience by tracking stability, responsiveness, performance, and sentiment.
Understand how users feel about digital environments by collecting, measuring, and surfacing actionable feedback.
Improve device stability and performance with insights on software usage so you can remove whatever isn’t being used.
Troubleshoot faster, respond quickly to security incidents and threats, and resolve issues in minutes instead of hours.
Modern, automated, real-time configuration & compliance for the entire IT estate.
Increase patching compliance by visualizing real-time patch status and surfacing details on patch failures.
Decrease resolution times without leaving ServiceNow.
Automate common requests, eliminate the need for tickets, and free service desk agents to focus on high-value tasks.
Prevent employees from being impacted by distributions by using spare bandwidth for all IT content distribution.
Without a VPN, WES needed to ensure that devices used for remote working could be managed in a coherent and centralized way. They also lacked visibility of the end user and the IT team could only work reactively, responding to tickets and outages rather than proactively identifying issues. As well as a lack of visibility into the end state, user sentiment and metrics were not being captured.
With 1E, 500 remote locations can be managed centrally without needing to be on the network. With better visibility of end users, the IT team can work with them more proactively, identifying issues and remediating them much faster than before.
User sentiment is also now captured with 1E’s Employee Sentiment solution, showing problems where users were previously suffering in silence, as well as tracking the positive uplift in how users feel about better efficiency. In fact, users now say it’s the best tech support they’ve ever had. What’s more, compliance is controlled centrally, providing a security view of the entire enterprise whilst also delivering a vastly improved Digital Employee Experience.
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