The role of the service desk must rapidly change to meet new business and user demands. In this whitepaper we explore the key areas for service desk evolution and the impact of that for organizations.
To manage digital transformation at the speed of business change, IT service desks need to look beyond traditional tooling options and standard KPIs. It’ll be an IT imperative to not only adopt new technology practices, but also change the culture of the service desk to be business outcome driven and value centric. This whitepaper provides solutions around the three main challenges to overcome for service desk excellence including:
IT organizations are grappling with the sudden increase in IT issues as a result of the rapid implementation of full-time remote working practices. From password reset requests to connectivity issues, employees have never been more reliant on IT as they adapt to the “new normal”.
Only a few months ago, a fully remote workforce was a futuristic concept for most organizations. But COVID-19 just made that a reality, causing the most seismic shift in business operations in a generation. With this new way of working, endpoints are more critical than ever. They’re the primary tool…
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