Better experience.
More secure.
Business aligned.
Query, diagnose, and update endpoint configuration in real-time.
Measure, understand, and troubleshoot the employee digital experience in real-time.
Supercharge ServiceNow by automating fixes directly on user devices.
The 1E platform helps IT teams improve end user experience, tighten security, reduce costs, and evolve IT Operations from cost center to strategic enabler.
Get a complete view of the end user experience by tracking stability, responsiveness, performance, and sentiment.
Understand how users feel about digital environments by collecting, measuring, and surfacing actionable feedback.
Improve device stability and performance with insights on software usage so you can remove whatever isn’t being used.
Troubleshoot faster, respond quickly to security incidents and threats, and resolve issues in minutes instead of hours.
Modern, automated, real-time configuration & compliance for the entire IT estate.
Increase patching compliance by visualizing real-time patch status and surfacing details on patch failures.
Decrease resolution times without leaving ServiceNow.
Automate common requests, eliminate the need for tickets, and free service desk agents to focus on high-value tasks.
Prevent employees from being impacted by distributions by using spare bandwidth for all IT content distribution.
Digital friction is one of the biggest challenges of this new world of remote and hybrid working. In 2020 alone, 73% of employees said it took days, hours, or even weeks to get IT issues resolved. As such, productivity and engagement are affected, and the service desk faces high levels of time-consuming manual remediation.
So, how can service desk leader’s better enable their teams to meet the demands of a new employee-centric digital workplace? The answer lies in IT Automation.
IT Automation, part of the emerging Unified eXperience Management (UXM) approach, enables both end users and IT to be more productive and engaged. Not only does it streamline and consolidate your organizations approach to remediation, but it provides a better overall digital experience across the board.
Read the whitepaper to learn how to:
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