Digital Experience Monitoring and Employee Engagement

Digital Experience Management is a challenge for IT. With limited visibility and insight into how your employees experience their workplace technology, it’s practically impossible to know what needs improving. 1E Tachyon Experience provides the insights you need to uncover the IT issues impacting digital experience and remediate those issues in real-time, in a single platform.

How we help you

How we help you

Reduce digital friction

Employees work at their best when they have the right workplace technology and few digital disruptions. 1E Tachyon Experience equips you with the ability to proactively monitor employee sentiment and technology health so you can respond immediately to IT issues at scale. With a built-in automation library, you can solve employees’ IT challenges in real-time, in a single platform. So your employees are more engaged and productive no matter where they are working.

Make better decisions with real-time data

Having the right data is critical to making good decisions about your employee-centered digital transformation initiatives. As the guiding north star, metrics can indicate what your employees need in their moment of digital frustration and what they might be struggling with before they know themselves.

From device provisioning to app usage, 1E Tachyon Experience provides actionable insights through metrics and events, both historical and in real-time to help you make informed decisions about where to invest and what to prioritize, so your employees have the best possible digital experience.

Align your IT organization to employee needs

Digital experience management requires your IT teams to know what your employees need and how they feel about their workplace technology. Objective metrics don’t always tell you how the users are feeling about their digital experience, creating a disconnect between IT and the business.

Tachyon Sentiment helps to bridge this gap by enabling you to solicit frequent feedback from your employees at scale. Quickly uncover unreported IT issues and employees’ frustrations with their digital experience. By correlating users’ sentiment or perceptions of IT with quantitative metrics, you have the power to proactively resolve the issues that matter most to your employees.

How we help you

How we help you

Reduce digital friction

Employees work at their best when they have the right workplace technology and few digital disruptions. 1E Tachyon Experience equips you with the ability to proactively monitor employee sentiment and technology health so you can respond immediately to IT issues at scale. With a built-in automation library, you can solve employees’ IT challenges in real-time, in a single platform. So your employees are more engaged and productive no matter where they are working.

Make better decisions with real-time data

Having the right data is critical to making good decisions about your employee-centered digital transformation initiatives. As the guiding north star, metrics can indicate what your employees need in their moment of digital frustration and what they might be struggling with before they know themselves.

From device provisioning to app usage, 1E Tachyon Experience provides actionable insights through metrics and events, both historical and in real-time, helping you make informed decisions about where to invest and what to prioritize, so your employees have the best possible digital experience.

Align your IT organization to employee needs

Digital experience management requires your IT teams to know what your employees need and how they feel about their workplace technology. Objective metrics don’t always tell you how the users are feeling about their digital experience, creating a disconnect between IT and the business.

Tachyon Sentiment helps to bridge this gap by enabling you to solicit frequent feedback from your employees at scale. Quickly uncover unreported IT issues and employees’ frustrations with their digital experience. By correlating users’ sentiment or perceptions of IT with quantitative metrics, you have the power to proactively resolve the issues that matter most to your employees.

The 1E Solution

Digital Experience Monitoring

  • Tachyon Experience collects real-time data from endpoints that is aggregated to provide an Experience Score for each individual employee, as well as by persona, location, or other customizable groupings.
  • The Tachyon Experience Digital Twin technology simulates user behavior using synthetic transactions and uncovers issues in real time to anticipate experience issues before they occur.
  • Real-time troubleshooting capability and an extendable automation library to quickly act on adverse scores to remediate IT issues at scale.

Digital Experience Monitoring
Employee Engagement Analytics

  • Tachyon Sentiment offers a non-intrusive, lightweight means to check in on your employees. Quickly uncover how they feel about their IT experience or simply raise awareness about an upcoming IT change.
  • An extendable feature, Tachyon Sentiment can also help your HR teams quickly gather sensitive insights into employees’ wellbeing and satisfaction levels.
  • Sentiment data can be correlated with experience analytics to detect false positives and steer priorities for IT initiatives.

Employee Engagement Analytics
Beyond Analytics: Real-time Automated Remediation

While improving digital experience starts with measuring the size of the problem and monitoring, organizations need to move beyond analytics. The only way to improve the digital employee experience is to pursue a relentless agenda of intelligent endpoint automation that empowers your IT teams to proactively resolve employees’ IT issues at scale.

Beyond Analytics: Real-time Automated Remediation

Highlights from 1E's

Work From Anywhere Enterprise Conferences

Attended by over 3,000 IT leaders, 1E's Work From Anywhere Conferences tackle the big challenge of delivering great digital experiences to employees anywhere. Hear from Forrester Analyst, Andrew Hewitt, about why digital experiences matter and what IT can do to improve them. Or listen to Scott Geyer from Nationwide share how his team was able to improve digital experiences even when their employees were working remotely.

Scott Geyer
Enterprise insights: Practical considerations for optimizing digital experience in a large organization
How to transform insights into a better digital employee experience with Andrew Hewitt, Forrester
How to transform insights into a better digital employee experience with Andrew Hewitt, Forrester
REPORT

EMA: A buyer’s guide to Digital Experience Management solutions

An independent evaluation of the four key vendors in Digital Experience Management (DEM): 1E, Aternity, Lakeside Software and Nexthink

A buyer's guide to Digital Experience Management Solutions

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Whitepaper
The Digital Workplace Leader’s Guide to Experience and Engagement Analytics
Report
2021: Assessing IT’s readiness for the year of flexible working
Blog
3 steps to remediate digital experience issues in real time

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