Work From Anywhere
More organizations are embracing Work from Anywhere (WFA). 1E can help you deliver an office-like employee experience no matter where your employees are while giving IT full control and visibility.
The WFA world presents unique challenges to IT and compromises the employee experience
The digital workplace just got a lot bigger. It now includes every home and remote location. Your employees expect and deserve to have an experience that keeps them productive and engaged, so treat every endpoint as critical infrastructure.
of employees consider the performance of their endpoint as important
But over half find it runs slower out of the office
of employees wait hours, days, or weeks to get IT issues resolved
68% of employees find work is disrupted while waiting
Highlights from 1E's
Work From Anywhere Enterprise Conferences
Attended by over 3,000 IT leaders, 1E's WFA Conferences tackle the big challenges facing IT today. In these sessions, hear Forrester analyst, Rich Lane, discuss why remote workers' digital experiences matter not more than ever or learn how 1E Tachyon supports the changing landscape of the digital workplace.
How Tachyon supports the hybrid Work From Anywhere Enterprise
How to choose a digital experience monitoring solution
Three core principles of the WFA IT strategy
IT needs a WFA strategy. 1E can help. Our solution is designed to help IT support employees wherever they are and is built on three core principles.
Respond in employee time, which is real-time
1E’s platform requires a single packet exchange for most IT operations, so it’s much faster than any other solution. This means IT can troubleshoot, remediate and ultimately respond to employee issues immediately. IT can ensure that all endpoints are performant, compliant, patched, secure, and operational in real time.
Autonomic systems management
1E has a simple solution to help you automate endpoint management. With our platform, you can first augment your IT team with automation to improve first call response rates and overall productivity. Once proven, the same automation is used to for self-help through chatbots and autonomic remediation.
Integrated business processes
1E’s platform integrates deeply with ServiceNow and Microsoft solutions to help you extract maximum value from both investments. IT issues can be resolved directly within the ServiceNow ITSM portal and chatbot, while 1E’s deep integrations into MEM ensures that patching, compliance, remediation consume less effort for success.
1E Solutions
1E’s Digital Employee Experience platform, Tachyon, provides IT with actionable intelligence and real-time remediation capability to delight every employee.
The 1E difference
Making the endpoint personal
The endpoint is more than just a device. It’s a critical piece of the digital workplace infrastructure that, no matter the employee’s location, connects them to the organization. We make endpoints feel personal so employees can get the most value from them and remain engaged, while ensuring IT maintains full control.
Ensure IT can respond at business speed
In the WFA enterprise, the ability to easily manage endpoints inside and outside the office walls is critical. Our platform enables IT to diagnose and remediate issues immediately and at scale. With our platform, IT can democratize support, enabling junior staff to resolve more issues and employees to help themselves through portal and chatbots. We also guarantee greater success with patching, compliance, operational management and employee experience.
Leverage existing investments in Microsoft and ServiceNow
Over 22 years, 1E has helped organizations get maximum value out of their Microsoft investments. We increase your success rates while reducing IT effort. We do same with ServiceNow by adding task automation to their workflow automation, which means junior service desk technicians can close 40% more cases on first call and the ServiceNow Virtual Agent can be augmented with end-to-end task automation for greater ticket deflection. That’s why ServiceNow awarded 1E the ISV Partner of the Year 2020.
A mature relationship
We understand that your organization is complex, because we have worked with 1,700 of the largest organizations in the world over a 22-year period. Complexity can’t be fixed by consultancy alone—it requires software and automation, which is why we continually invent new solutions and have over 40 patents already. Our Customer Success team consist of many industry-leading technologists and are entirely dedicated to your success for the lifetime of our relationship.
A zero-risk investment
We believe that software vendors have an unfair advantage over their customers, and we aim to do business in a more equitable manner. That’s why you can use our software for zero cost in production for 6 months. We will help you implement the solution for free as well. If you choose not to use the solution after 6 months, then we will help you remove it for free. No strings attached and no commitment is required. We believe enough in our solutions that we can underwrite their success.
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Join 500 global customers
99%
Customer Satisfaction
11M
Endpoints Managed
98%
Renewal rate across core products
$3B
In collective productivity savings