It’s undeniable, experience is a hot topic right now. Or, to be more precise, digital employee experience (DEX). Gartner recently unveiled the official category at the Work From Anywhere Conference, and Forrester discussed the need for DEX maturity, exploring recent research findings.
With this in mind, it seems only fitting that we revisit some of our recent Tachyon Tuesday vlogs, and provide a one-stop-shop for relevant insights into how to ensure we have less going wrong AND faster remediation when things do go wrong, all to improve DEX.
So… here you have it! Our top 3 vlogs when it comes to driving automation, improving the digital employee experience, and lowering the cost of support:
As the world of work continues to evolve, so must the way organizations enable their Support Desk Engineers to fix problems on the endpoint. With an increasing desire from end-users to have issues resolved in the least disruptive way, it is key to minimize the amount of times a desk needs to take remote control. What’s the answer? Maximizing automation to minimize reliance on screen sharing!
With more of us turning to our devices to remain connected to our friends, services we use, and our work, end-user experience has never been more important. As such, for IT professionals, providing a good end-user experience to customers is a top priority. This vlog is the first in a series that looks at the 4 S’s of excellent end-user experience and takes a more detailed look at the first of these S’s – Self-Heal and Self-Service.
This vlog is the second in a series that looks at the 4 S’s of excellent end-user experience, essentially trying to answer the question: What are the elements of “Good end-user experience” and how can we, as IT professionals provide that to our customer – the end-user?. This second episode specifically considers Service Desk Augmentation and Sentiment Monitoring.
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