Get complete visibility into the end-user digital experience. Drive rapid value across your enterprise with a solution that exponentially accelerates the IT journey from insights to actions, centered on driving increased employee engagement, productivity, and more efficient IT support operations. Tachyon Experience, an end-to-end digital employee experience (DEX) solution
Track 4 critical metrics with Experience
Now that employees have more flexibility to work anywhere and anytime, ensuring they can be just as productive wherever they find themselves is of utmost importance to the enterprise. Experience accomplishes this by running patented synthetic transactions on every user’s device without any performance impact to check its health based on four criteria:
Responsiveness
Measure how a device is reacting to the end user’s commands
Stability
Measure the crashiness of a device’s OS and applications
Performance
Measure device statistics, such as CPU utilization, memory, and network
Sentiment
Measure aggregated user feedback based on engagement surveys
Key benefits
Deliver frictionless IT
Introduce out of the box visibility for network analytics, device start up analytics and application insights. Provide IT teams the richness of data they rely upon and enable your organization to gain a 360-degree view into their employee digital workplace ecosystem.
Dashboards made simple
Get immediate insights into the end-user experience through intuitive analytics and experience scores. Through side-by-side user device comparisons and quadrant-based evaluation of experience impacts, rapidly understand where any remedial action is needed and apply this insight immediately at scale.
Increase employee productivity
Conduct real-time troubleshooting and perform root-cause analysis at scale to continuously maintain a healthy digital workplace environment. Enable always on controls tailored to address different work styles and personas to ramp up preventative automation processes where required.
Comprehensive User Engagement
Empower IT to effect change by capturing and actioning end-user sentiment. Actively engage and survey your employees, wherever they are, through proactive notifications, campaigns, and actionable self-service automation solutions.
Elite ServiceNow Partnership
Enable IT to improve incident management by empowering L1 service desks to proactively resolve more incidents within ServiceNow ITSM. With Experience data, service desk agents have access to contextual insight into the direct end-user experience to proactively remediate issues for one or many users to reduce incident volume.
Highlights from 1E's
Work From Anywhere Conferences
1E's WFA Conferences bring together thousands of IT leaders globally to focus on the challenges posed by the future of work. Learn from Forrester analyst, Andrew Hewitt, what sets 1E apart in the Digital Experience Management market, particularly in the areas of remediation and sentiment. Or watch a demo to see how Tachyon Experience simplifies digital experience management in the hybrid workplace.
1E showcase: Real-time Digital Experience Management for the WFA enterprise
How to transform insights into a better digital employee experience with Andrew Hewitt, Forrester
WHITEPAPER
EMA: Buyer’s Guide to Digital Employee Experience (DEX) Problem Remediation
This Buyer’s Guide from Enterprise Management Associates (EMA) evaluates the four leading DEX solutions available today: 1E Tachyon, Aternity Digital Experience Management, Lakeside Software’s Digital Experience Cloud, and Nexthink Enterprise.
WFA Conference Session
Enterprise insights: Practical considerations for optimizing digital experience in a large organization
Enabling great digital experiences for remote workers at scale is a complex challenge for any large enterprise. Every employee has different requirements and prefer to work in their own way, so how does IT meet all their needs? This is something Nationwide encountered from the start of the pandemic.
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Report
EMA: Identifying Effective Digital Employee Experience (DEX) Management Solutions
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