Tachyon-Experience-Digital-experience-management

Get complete visibility into the end-user digital experience with Tachyon Experience. An end-to-end digital experience management tool, Tachyon Experience empowers IT to monitor, measure and proactively remediate end-user experience issues in real time to improve employee engagement and create better digital experiences.

Track 4 critical metrics with Tachyon Experience

Now employees have more flexibility to work anywhere and anytime, Tachyon Experience ensures they can be just as productive outside the office. Tachyon Experience runs patented synthetic transactions on every endpoint to check its health based on four criteria:

Responsiveness
Responsiveness

A measure of how a device is reacting to the end user’s commands.

Stability
Stability

A measure of the crashiness of a device’s OS and applications.

Performance
Performance

A measure of device statistics, such as CPU utilization, memory, and network.

sentiment
Sentiment

A aggregated measure of a user’s opinions based on surveys.

Key benefits

Intuitive dashboards

Get immediate insights into the end-user experience through intuitive analytics and experience scores. Drill-down capabilities enable IT to investigate trends over time for a single endpoint or across the entire endpoint estate, and filter by OS, device model, location, or management group.

Real-time troubleshooting and investigation

Conduct real-time troubleshooting and perform root-cause analysis at scale to improve Mean Time to Remediation and proactively deflect tickets. Once an experience issue is flagged, admins can query and retrieve information from all affected endpoints in a matter of second to determine the root cause of the problem.

Proactive remediation

Empower IT admins to take immediate action once an issue is uncovered, drastically reducing MTTR and ticket volume. Using Natural Language, IT admin are able to immediately execute commands at scale to fix endpoint issues affecting the end-user experience.

Deep integration with ServiceNow

Enable IT to improve incident management by empowering L1 service desk to proactively resolve more incidents within ServiceNow ITSM. With experience data, service desk agents have access to contextual insight into the end-user experience to proactively remediate issues for one or many users to reduce incident volume.

Highlights from 1E's

Work From Anywhere Conferences

1E's WFA Conferences bring together thousands of IT leaders globally to focus on the challenges posed by the future of work. Learn from Forrester analyst, Andrew Hewitt, what sets 1E apart in the Digital Experience Management market, particularly in the areas of remediation and sentiment. Or watch a demo to see how Tachyon Experience simplifies digital experience management in the hybrid workplace.

Sumir-Karayi-Mar2021
1E showcase: Real-time Digital Experience Management for the WFA enterprise
Andrew-Hewitt
How to transform insights into a better digital employee experience with Andrew Hewitt, Forrester
REPORT

EMA: A buyer's guide to Digital Experience Management Solutions

An independent evaluation of the four key vendors in Digital Experience Management (DEM): 1E, Aternity, Lakeside Software and Nexthink.

A buyer's guide to Digital Experience Management Solutions
WFA Conference Session

Enterprise insights: Practical considerations for optimizing digital experience in a large organization

Enabling great digital experiences for remote workers at scale is a complex challenge for any large enterprise. Every employee has different requirements and prefer to work in their own way, so how does IT meet all their needs? This is something Nationwide encountered from the start of the pandemic.

You might also like

eBook
Why is workplace technology breaking the employee experience?
Blog
3 steps to remediate digital experience issues in real time
Blog
5 challenges IT must overcome to improve the digital experience of remote workers

Fill in your details, to receive a call back from our expert