Get complete visibility into the end-user digital experience with Tachyon Experience. An end-to-end digital experience management tool, Tachyon Experience empowers IT to monitor, measure and proactively remediate end-user experience issues in real time to improve employee engagement and create better digital experiences.
Track 4 critical metrics with Tachyon Experience
Now employees have more flexibility to work anywhere and anytime, Tachyon Experience ensures they can be just as productive outside the office. Tachyon Experience runs patented synthetic transactions on every endpoint to check its health based on three criteria:
A measure of how a device is reacting to the end user’s commands.
A measure of the crashiness of a device’s OS and applications.
A measure of device statistics, such as CPU utilization, memory, and network.
A aggregated measure of a user’s opinions based on surveys.
Get immediate insights into the end-user experience through intuitive analytics and experience scores. Drill-down capabilities enable IT to investigate trends over time for a single endpoint or across the entire endpoint estate, and filter by OS, device model, location, or management group.
Real-time troubleshooting and investigation
Conduct real-time troubleshooting and perform root-cause analysis at scale to improve Mean Time to Remediation and proactively deflect tickets. Once an experience issue is flagged, admins can query and retrieve information from all affected endpoints in a matter of second to determine the root cause of the problem.
Empower IT admins to take immediate action once an issue is uncovered, drastically reducing MTTR and ticket volume. Using Natural Language, IT admin are able to immediately execute commands at scale to fix endpoint issues affecting the end-user experience.
Deep integration with ServiceNow
Enable IT to improve incident management by empowering L1 service desk to proactively resolve more incidents within ServiceNow ITSM. With experience data, service desk agents have access to contextual insight into the end-user experience to proactively remediate issues for one or many users to reduce incident volume.
The Forrester New Wave™End-User Experience Management, Q4 2020
Forrester named 1E as a Strong Performer in the New Wave™ for End User Experience Management with differentiated capabilities in remediation and qualitative feedback.
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