Get complete visibility into the end-user digital experience. Drive rapid value across your enterprise with a solution that exponentially accelerates the IT journey from insights to actions, centered on driving increased employee engagement, productivity, and more efficient IT support operations. Tachyon Experience, an end-to-end digital employee experience (DEX) solution

Track 4 critical metrics with Experience

Now that employees have more flexibility to work anywhere and anytime, ensuring they can be just as productive wherever they find themselves is of utmost importance to the enterprise. Experience accomplishes this by running patented synthetic transactions on every user’s device without any performance impact to check its health based on four criteria:

Responsiveness
Responsiveness

Measure how a device is reacting to the end user’s commands

Stability
Stability

Measure the crashiness of a device’s OS and applications

Performance
Performance

Measure device statistics, such as CPU utilization, memory, and network

sentiment
Sentiment

Measure aggregated user feedback based on engagement surveys

Key benefits

Deliver frictionless IT

Introduce out of the box visibility for network analytics, device start up analytics and application insights. Provide IT teams the richness of data they rely upon and enable your organization to gain a 360-degree view into their employee digital workplace ecosystem.

Dashboards made simple

Get immediate insights into the end-user experience through intuitive analytics and experience scores. Through side-by-side user device comparisons and quadrant-based evaluation of experience impacts, rapidly understand where any remedial action is needed and apply this insight immediately at scale.

Increase employee productivity

Conduct real-time troubleshooting and perform root-cause analysis at scale to continuously maintain a healthy digital workplace environment. Enable always on controls tailored to address different work styles and personas to ramp up preventative automation processes where required.

Comprehensive User Engagement

Empower IT to effect change by capturing and actioning end-user sentiment. Actively engage and survey your employees, wherever they are, through proactive notifications, campaigns, and actionable self-service automation solutions.

Elite ServiceNow Partnership

Enable IT to improve incident management by empowering L1 service desks to proactively resolve more incidents within ServiceNow ITSM. With Experience data, service desk agents have access to contextual insight into the direct end-user experience to proactively remediate issues for one or many users to reduce incident volume.

Join our Upcoming Webinar to discover four common use cases
Tachyon Experience can help you to address.

Highlights from 1E's

Work From Anywhere Conferences

1E's WFA Conferences bring together thousands of IT leaders globally to focus on the challenges posed by the future of work. Learn from Forrester analyst, Andrew Hewitt, what sets 1E apart in the Digital Experience Management market, particularly in the areas of remediation and sentiment. Or watch a demo to see how Tachyon Experience simplifies digital experience management in the hybrid workplace.

Sumir-Karayi-Mar2021
1E showcase: Real-time Digital Experience Management for the WFA enterprise
Andrew-Hewitt
How to transform insights into a better digital employee experience with Andrew Hewitt, Forrester
WHITEPAPER

EMA: Buyer’s Guide to Digital Employee Experience (DEX) Problem Remediation

This Buyer’s Guide from Enterprise Management Associates (EMA) evaluates the four leading DEX solutions available today: 1E Tachyon, Aternity Digital Experience Management, Lakeside Software’s Digital Experience Cloud, and Nexthink Enterprise.

Buyer’s Guide to Digital Employee Experience (DEX) Problem Remediation
WFA Conference Session

Enterprise insights: Practical considerations for optimizing digital experience in a large organization

Enabling great digital experiences for remote workers at scale is a complex challenge for any large enterprise. Every employee has different requirements and prefer to work in their own way, so how does IT meet all their needs? This is something Nationwide encountered from the start of the pandemic.

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Report
EMA: Identifying Effective Digital Employee Experience (DEX) Management Solutions
Whitepaper
The Digital Workplace Leader’s Guide to Experience and Engagement Analytics
Blog
3 steps to remediate digital experience issues in real time

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