Tachyon Sentiment enriches the endpoint health data gathered by Tachyon Experience with subjective, continuous end-user sentiment scoring. Understand and measure how employees feel about their digital tools and IT experience for improved decision making and to drive employee-centric digital transformation.
Overview
The employee’s endpoint is where value is created. This makes it your most critical asset in terms of availability, performance, and security. It’s the employee’s connection to the rest of the company.
Your employees’ computers are operated by your employees and each one of them is an individual with varying degrees of technology literacy. This can create friction which reduces employee engagement.
Lower employee engagement will impact your organization in four ways: lower productivity, security risks, higher cost of managing IT, and loss of top talent.
1E’s Tachyon Sentiment enables you to get real user sentiment from your employees to help you to understand their real employee experience, reduce friction and increase employee engagement.
Use Cases
IT use case
By automatically integrating your Sentiment feedback with your Tachyon Experience analytics capabilities, IT teams are empowered to make employee-centric changes, bridging the gap between IT and employees to provide a better employee experience.
HR use case
Through a Culture of regular engagement, Tachyon Sentiment enables your HR teams to view company-wide trends, identify problem areas across your employee community, and resolve them before they escalate to create a better work environment for everyone.
Business use case
There’s a powerful quote from Jack Welch’s book Winning where a worker stated at a company Work-out: “For twenty-five years, you paid for my hands when you could have had my brain as well – for nothing.”
Bring everything from your strategic questions to change management proposals directly to your employees’ desks and gather their thoughts in real-time.
Key benefits
Break down the siloes between IT and employees
The only way to know how end users feel about their IT experience is to ask them. Poll users on an ad hoc or continuous basis to monitor and react to sentiment trends over time or in response to a specific event, such as an IT upgrade.
Context-aware employee engagement
Customize surveys to get the necessary insights from the right people and at the right time to accurately measure end user satisfaction. Whether you want to know about the success of a recent IT project or to gage end users’ perception of the IT organization, each survey is customizable to fit any context.
Non-intrusive sentiment gathering
Enable end users to quickly provide feedback with limited disruption to their day using single-click questionnaires. Customizable settings also ensure that end users are present and not in the middle of working or away from their desk when a survey pops up.
User-friendly dashboards
Observe trends over time and visualize sentiment scores alongside metrics gathered from the endpoint for better decision making and accurate root cause analysis. Aggregated sentiment scores are available per user, campaign, or across all respondents and presented in intuitive dashboards.
Deep integration with ServiceNow ITSM
Facilitate more personalized engagement between employees and IT support. Schedule surveys directly in ServiceNow ITSM to gage how end users rate their service desk experience or to simply check whether their issue has been resolved.
Highlights from 1E's
Work From Anywhere Enterprise Conferences
Hear Forrester analyst, Andrew Hewitt, discuss how to use analytics, including sentiment, to deliver better digital employee experience, or watch a short demo of 1E's digital experience solution.
1E showcase: Real-time Digital Experience Management for the WFA enterprise
How to transform insights into a better digital employee experience with Andrew Hewitt, Forrester
On-demand Webinar
Gather user sentiment data to derive business value from bias, gripes and opinion
No one likes to hear negative feedback, but often this type of feedback can drive positive change. This on-demand webinar explores how to turn users’ opinions into actionable insights to create better alignment between IT and the business that drives greater engagement, productivity and, ultimately, profitability.
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