Task Automation for ServiceNow

Augment ServiceNow’s workflow automation capabilities with real-time endpoint task automation. This results in significant productivity gains for IT teams by reducing incident volume and increasing MTTR and enhances the employee experience by immediately resolving their IT issues wherever they are.

Tachyon’s deep integration with ServiceNow enables IT to resolve issues faster, even for remote workers, and with minimum disruption to employees. 1E also augments ServiceNow’s Virtual Agent with real-time task automation so employees can self-serve IT requests from anywhere without contacting the service desk.

Key outcomes

Cutting-edge self-service

Empower employees to self-service requests end-to-end using ServiceNow’s Virtual Agent. For problems which require more drastic action, like rebuilding a Windows PC, 1E has the only solution available that the service desk can initiate, and the employee can self-serve from anywhere while being guided by an intelligent agent.

Cutting-edge self-service
Endpoint performance and experience monitoring

Get immediate insight into the performance, stability, and responsiveness of the employee’s endpoint directly within the ServiceNow ITSM portal. Any degradation in endpoint health can be immediately rectified without needing to leave the ServiceNow console.

Endpoint performance and experience monitoring
Faster issue remediation

1E enables junior technicians to resolve 40% more issues on first attempt by eliminating the need for deep domain knowledge, RDP access or even admin rights to the endpoint, so issues can be resolved without physical access to the endpoint. Best of all, resolutions are available directly within the ServiceNow ITSM portal, so technicians don’t have to leave the console and the entire workflow is automated and tracked.

Faster issue remediation
Resolve issues once and for all

Senior technicians can diagnose problems across one or many endpoints interactively and without impacting performance. 1E provides the easiest solution to creating organization-specific fixes for all issues in a fast but safe manner. Tachyon includes a tailored environment to rapidly develop and automatically test fixes that scale across the organization and every endpoint, regardless of type (server, laptop, Windows, Mac, Linux, IoT, Android, etc).

Resolve issues once and for all
Effective configuration drift management and automated issues resolution

1E’s Guaranteed State feature ensures that even the most complex baselines can be easily created and applied so they react in real-time (without the need to wait for polling cycles) and stop issues before they become serious problems. If you don’t want a version of Firefox to run in your organization, for example, then you can make it so – and in seconds.

Effective configuration drift management and automated issues resolution
ServiceNow

1E named as ServiceNow’s EMEA App Development Partner Platform of the Year

1E was awarded the 2020 EMEA App Development Platform Partner of the Year Award from ServiceNow for achieving the top Annual Contract Value in 2019 among ServiceNow EMEA partners.
Read the press release here.

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