Tachyon’s deep integration with ServiceNow enables IT to resolve issues faster, even for remote workers, and with minimum disruption to employees. 1E also augments ServiceNow’s Virtual Agent with real-time task automation so employees can self-serve IT requests from anywhere without contacting the service desk.
Empower employees to self-service requests end-to-end using ServiceNow’s Virtual Agent. For problems which require more drastic action, like rebuilding a Windows PC, 1E has the only solution available that the service desk can initiate, and the employee can self-serve from anywhere while being guided by an intelligent agent.
Endpoint performance and experience monitoring
Get immediate insight into the performance, stability, and responsiveness of the employee’s endpoint directly within the ServiceNow ITSM portal. Any degradation in endpoint health can be immediately rectified without needing to leave the ServiceNow console.
Faster issue remediation
1E enables junior technicians to resolve 40% more issues on first attempt by eliminating the need for deep domain knowledge, RDP access or even admin rights to the endpoint, so issues can be resolved without physical access to the endpoint. Best of all, resolutions are available directly within the ServiceNow ITSM portal, so technicians don’t have to leave the console and the entire workflow is automated and tracked.
Resolve issues once and for all
Senior technicians can diagnose problems across one or many endpoints interactively and without impacting performance. 1E provides the easiest solution to creating organization-specific fixes for all issues in a fast but safe manner. Tachyon includes a tailored environment to rapidly develop and automatically test fixes that scale across the organization and every endpoint, regardless of type (server, laptop, Windows, Mac, Linux, IoT, Android, etc).
Effective configuration drift management and automated issues resolution
1E’s Guaranteed State feature ensures that even the most complex baselines can be easily created and applied so they react in real-time (without the need to wait for polling cycles) and stop issues before they become serious problems. If you don’t want a version of Firefox to run in your organization, for example, then you can make it so – and in seconds.
Highlights from 1E's Work From Anywhere Enterprise Conferences
The ServiceNow and 1E partnership ensures IT are able to provide the best possible experience to employees. We invited Chris Pope, VP Innovation, and James Walters, Global GTM Architect at ServiceNow to share the top priorities for service management to become proactive and predictive in delivering IT support and how to improve experiences with intelligent automation.