1E for Service Desk Automation
Supercharge ServiceNow by automating fixes directly on user devices.
Made for your IT challenges
Too many repetitive tickets
High MTTR, low FCR
High cost of operation
How it helps
Service desks need to meet the needs of an increasingly hybrid workforce. 1E for Service Desk Automation supercharges ServiceNow service desks with last-mile, real-time automation. Automate fixes directly on user devices or apply fixes before the first ticket with fully automated self-service and self-healing. Lower costs, resolve issues faster, and increase user happiness.
What’s included
1E for Service Desk Automation includes Service Desk Augmentation for ServiceNow, Endpoint Troubleshooting, Endpoint Automation, and (optional) Employee Sentiment.
Service Desk Augmentation for ServiceNow
- Reduce mean time to resolution (MTTR)
- Increase first call resolution (FCR) rate
- Improve user satisfaction and productivity
Endpoint Automation
- Third line and client engineering teams can transition from reactive “firefighting” to developing proactive fixes
- Reduce costs through automation
Employee Sentiment (optional)
- Create a culture of digital empathy with real-time sentiment and qualitative feedback
Our Other Solutions
1E for Visibility, Control, and Compliance
Give IT the power to query, diagnose, and update endpoint configuration in real-time.
1E for Digital Experience Observability
Measure, understand, and troubleshoot the employee digital experience in real-time.
Case study
Nationwide: Driving an experience-centric approach to endpoint management
To improve on an already robust approach to endpoint management, Nationwide worked with 1E to improve collaboration with a business-wide initiative focusing on employee experience
