1E for Service Desk Automation
Supercharge ServiceNow by automating fixes directly on user devices.
Made for your IT challenges
How it helps
Service desks need to meet the needs of an increasingly hybrid workforce. 1E for Service Desk Automation supercharges ServiceNow service desks with last-mile, real-time automation. Automate fixes directly on user devices or apply fixes before the first ticket with fully automated self-service and self-healing. Lower costs, resolve issues faster, and increase user happiness.
What you get
1E for Service Desk Automation includes Service Desk Augmentation for ServiceNow, Endpoint Troubleshooting, Endpoint Automation, and (optional) Employee Sentiment.
Service Desk Augmentation for ServiceNow
- Reduce mean time to resolution (MTTR)
- Increase first call resolution (FCR) rate
- Improve user satisfaction and productivity
Automated Self Service for ServiceNow
- Deflect tickets
- Reduce support costs
- Resolve issues without disruptive screenshare sessions
- Third line and client engineering teams can transition from reactive “firefighting” to developing proactive fixes
- Reduce costs through automation
Employee Sentiment (optional)
- Create a culture of digital empathy with real-time sentiment and qualitative feedback
Our Other Solutions
1E for Visibility, Control, and Compliance
Give IT the power to query, diagnose, and update endpoint configuration in real-time.