We recently spoke about the benefits of bimodal IT. We even defined it with the help of our friends at Gartner. But why is it an important phrase to know? Over the past 18 months, Gartner has conducted research with clients worldwide to develop a fascinating analysis of user experiences as they implement bimodal IT.
Enterprises are at an interesting turning point in their lifecycle. The entire climate of technological and journalistic ethics is under a microscope. “Fake news” married with constant reports of “global IT outages” (ranging from malware attacks to system failures) make it increasingly important for businesses to stay organized and informed.
First, IT teams need to determine if the latest request for urgent assistance is a real security threat or if it can be delayed while issues that are more critical are still being investigated. Then as they formulate their plan to respond, slow and outdated tools hinder them. By then, the critical issue has reached the tipping point and any efforts to contain it are seemingly futile.
Organizations are in a crisis. They need the right types of tools to solve these problems, whatever is causing them. This is where bimodal IT fits in.

As previously described, “Complex and repetitive tasks are best managed by tools that provide consistency at scale.  The need for a quicker response to urgent demands require solutions that can get accurate answers to any questions, quickly. This then describes bimodal IT, which is the blueprint for IT infrastructure that is the cornerstone of digital transformation.”

You might be thinking that the number of businesses facing these issues couldn’t possibly be that large. But our survey of over 1,000 IT professionals, confirmed the truth: These IT professionals reported spending 25% of their day, every day, reacting to unplanned requests.  This is just too much time wasted at a time when businesses need to be modernizing and innovating just to keep up with their competition.
The time for change is now! In this research, Gartner dives deep into this fast-paced world of digital transformation and describes how businesses can benefit. If you want to find out why CIOs must engage with the executive team and start developing transformational capabilities sooner rather than later, take a look at this exciting analysis on bimodal IT.