The Virtual Assistant offers AI-driven enterprise chatbot functionality. It integrates the power of 1E Tachyon directly within the ServiceNow Virtual Agent so users can easily resolve issues end-to-end without raising a ticket with the service desk.

Core features

Conversational AI

Enable end users to easily communicate their IT issue and engage in a contextual conversation for fast resolution. This simple, conversational interaction reduces MTTR by ensuring end users’ IT problems are accurately diagnosed and resolved in real time.

AI-driven self-service resolutions

Reduce ticket volume by empowering end users to easily resolve common issues end-to-end without raising a ticket with the service desk. The Virtual Assistant uses Tachyon’s pre-built automation library to troubleshoot and remediate common IT issues without intervention from a service desk admin.

Personalized experiences

Deliver contextual and meaningful conversations with end users using the Virtual Assistant. With the Tachyon backend, the Virtual Assistant has immediate access to device information to detect which device is affected by the IT issue for accurate and automated resolution.

Microsoft Teams integration

Enable your users to work productively through real-time conversations in Microsoft Teams. Users can get their IT issues diagnosed and remediated in real time using the chat functionality in Teams to limit disruption and simplify incident management.

Highlights from 1E's

Work From Anywhere Enterprise Conferences

Democratizing access to IT support requires enterprises to empower employees to self-serve IT requests. But the key is to make it as simple as possible and meet employees where they are. Watch a short snippet of a live demo at the WFA Conference that showcases 1E and ServiceNow's automation-driven self-service capabilities. Or hear Chris Pope, VP Innovation at ServiceNow, discuss how self-service removes friction from everyday work.

How to implement an automation-first ITSM strategy with Chris Pope – VP, Innovation – ServiceNow
How to implement an automation-first ITSM strategy with Chris Pope – VP, Innovation – ServiceNow
ServiceNow: How ITSM automation can drive your digital employee experience initiatives

An award-winning ServiceNow partner

Servicenow Elite Partner

1E is a ServiceNow Elite Partner

Reflecting our joint aim to ensure service desks deliver the best possible digital experience to employees, we’re pleased to have transitioned to Elite Partner Status with ServiceNow. This elite status recognizes our commitment to accelerate organizations’ digital transformation initiatives.

1E awarded ServiceNow’s 2020 EMEA App Development Partner Platform of the Year Award

We’re delighted to have been awarded the 2020 EMEA App Development Platform Partner of the Year Award from ServiceNow for achieving the top Annual Contract Value in 2019 among ServiceNow EMEA partners.


See Virtual Assistant in action

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