The Virtual Assistant offers AI-driven enterprise chatbot functionality. It integrates the power of 1E Tachyon directly within the ServiceNow Virtual Agent so users can easily resolve issues end-to-end without raising a ticket with the service desk.
Core features
Conversational AI
Enable end users to easily communicate their IT issue and engage in a contextual conversation for fast resolution. This simple, conversational interaction reduces MTTR by ensuring end users’ IT problems are accurately diagnosed and resolved in real time.
AI-driven self-service resolutions
Reduce ticket volume by empowering end users to easily resolve common issues end-to-end without raising a ticket with the service desk. The Virtual Assistant uses Tachyon’s pre-built automation library to troubleshoot and remediate common IT issues without intervention from a service desk admin.
Personalized experiences
Deliver contextual and meaningful conversations with end users using the Virtual Assistant. With the Tachyon backend, the Virtual Assistant has immediate access to device information to detect which device is affected by the IT issue for accurate and automated resolution.
Microsoft Teams integration
Enable your users to work productively through real-time conversations in Microsoft Teams. Users can get their IT issues diagnosed and remediated in real time using the chat functionality in Teams to limit disruption and simplify incident management.
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