Gartner® Market Guide for Digital Experience Monitoring (DEM)

Published 28 March 2022

“By 2026, at least 60% of I&O leaders will use DEM to measure application, services, and endpoint performance from the user’s viewpoint, up from less than 20% in 2021.”

According to Gartner, “Digital experience monitoring (DEM) tools continue growing as organizations struggle to support customer as well as employee experience in the remote working world. DEM solutions help identify technology performance issues and align application performance to support business objectives.”

Download the Gartner Market Guide for Digital Experience Monitoring to learn about:

  • How DEM technologies offer a unique way to help both employee and customer experience.
  • How digital employee experience (DEX) comes into play within the concept of DEM.
  • The representative vendors in the space and key use cases.

Gartner Market Guide for Digital Experience Monitoring, Mrudula Bangera, Padraig Byrne, Gregg Siegfried, 28th March 2022. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER is a registered trademark of Gartner, Inc. and its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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